Shipping policy

ORINARA WAVES LLC

Thank you for shopping with ORINARA WAVES LLC. We specialize in consumer electronics and are committed to delivering your products safely, securely, and in perfect working condition within a reasonable delivery timeframe, with protective packaging to safeguard fragile electronic items.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and U.S. federal holidays) after we receive your completed order confirmation and full payment. During peak sales seasons, holiday periods, or high-volume order surges, processing times may be extended slightly. Customers will receive a prompt email notification if any significant delays are expected.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order are calculated based on product weight, package dimensions, shipping destination, and service level, and will be clearly displayed at checkout before you finalize your purchase.

Estimated delivery times (from the date of shipment):

- Standard Shipping: 10–18 business days

Please note that delivery times are approximate estimates and not guaranteed. Delays may occur due to carrier disruptions, customs clearance procedures, severe weather conditions, logistical constraints, or local public holidays.

3. Shipment Confirmation and Order Tracking

Once your order has been dispatched from our warehouse, you will receive an automated shipment confirmation email containing your unique tracking number and carrier details. Tracking information typically becomes active and searchable within 24–48 hours after the package is picked up by the shipping carrier.

4. Incorrect Address Disclaimer

Please double-check and confirm that your shipping address is accurate, complete, and valid at checkout, including apartment/unit numbers, street details, city, state, and ZIP code. ORINARA WAVES LLC is not responsible for orders delivered to incorrect, incomplete, or invalid addresses provided by the customer. If a package is returned to us due to address errors, additional reshipping fees will be the customer’s responsibility.

5. Lost or Damaged Packages

Lost Packages

If your package is lost in transit, please contact our customer support team within 7 days of the estimated delivery date, providing your order number and tracking information for further assistance.

Damaged Items

If your consumer electronics arrive damaged due to shipping mishandling, please notify us within 48 hours of delivery and submit clear photos or videos of the damaged product, original packaging, and shipping box. Our team will thoroughly review the situation and resolve the issue as quickly as possible.

6. Electronics Handling and Usage Notice

All consumer electronics products include official user manuals and safety guidelines; please follow these instructions for proper use, storage, and maintenance. ORINARA WAVES LLC is not liable for damage caused by improper handling, misuse, unauthorized disassembly, water exposure, or failure to follow product specifications.

7. International Shipping and Customs Notice

For international shipments, customs duties, taxes, import fees, or regulatory charges may apply according to the laws of the destination country. These additional costs are the sole responsibility of the customer and are not included in the product price or shipping fees.

8. Contact Information

If you have any questions or concerns regarding this Shipping Policy, order status, or shipment issues, please contact our support team:

- Company Name: ORINARA WAVES LLC

- Phone Number: +1 704-598-4327

- Email: support@orinaravalue.shop

- Physical Address: 202 Ymca Way a, Glasgow, KY 42141, United States